Management Rules

  1. The BetMGM Terms of Service are listed at https://help.il.betmgm.com/en/general-information/legal-matters/general-terms-and-conditions. The BetMGM Privacy Policy is listed at https://help.il.betmgm.com/en/general-information/security/privacy-policy. They should be considered in conjunction with the BetMGM House Rules.
  2. BetMGM prohibits persons under the age of 21 from opening and/or funding a wagering account. Any person under the age of 21 years shall not place wagers with or collect winning wagers from any licensed race book, sports pool or pari-mutuel operator.
  3. Payouts of account withdrawals may be delayed by up to 5 days in order for BetMGM to conduct a security review.
  4. BetMGM shall only accept wagers from patrons that have been affirmatively located as being physically present in the state of Illinois at the time of their wagering.
  5. Persons shall place a wager only on their own behalf and shall not wager for any other person.
  6. 6. BetMGM account holders are encouraged to contact Customer Care by email or live chat for additional wagering information and questions of any such nature. Patrons should submit complaints or disputes in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to Customer Complaints BetMGM will investigate any issue and provide a timely response. Any unresolved dispute arising as a result of wagers accepted by BetMGM shall be resolved as set forth by the Illinois Gaming Board. Please refer to Section 28. Binding Individual Arbitration, Dispute Resolution, and Applicable Law in the BetMGM Terms of Service for additional information relating to customer dispute resolutions.
  7. BetMGM aims to provide a safe and responsible environment for patrons and will always recognize and acknowledge the patron’s ability to set daily limits or place their account in a timeout status restricting their ability to wager through BetMGM at any time. In the event a patron has a pending wager and then self-excludes, the wager shall be voided, and the funds returned to the patron.
  8. Patrons who wish to add themselves to the voluntary self-exclusion list can do so by visiting the Illinois Gaming Board Problem Gambler Registry System and selecting “Continue” to start the enrollment process.
  9. Patrons who wish to report allegations of prohibited conduct, criminal behavior, or violations can do so by completing the Reporting Prohibited Conduct form on the Illinois Gaming Board website. While filling out the form, under “Resort Type”, select “Sports Wagering Act” and then fill out the rest of the form appropriately.